Legal
Refund Policy
Last updated: August 2, 2026
1. Our Promise
We want you to be completely satisfied with PayRetrieve. If the Service does not meet your expectations, we offer a straightforward, no-questions-asked refund policy for all subscription plans.
2. Refund Window
Subscription plans (monthly): you may request a full refund for the current billing period within 14 days of the charge. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period and you will not be charged again.
3. How to Request a Refund
To request a refund, email us at support@payretrieve.online with the subject line "Refund Request" and include the email address you used to purchase the Service and your payment reference if available. We will process eligible requests within 5–7 business days and the refund will be returned to your original payment method.
4. Payment Processor
Payments for PayRetrieve are processed by Paddle, our merchant of record. In addition to this policy, purchases may be covered by Paddle's buyer protection. If you have issues with a charge, you can also contact Paddle directly for assistance with payment-related disputes.
5. Exceptions
We do not offer refunds for abuse or violation of our Terms of Service, including fraudulent activity or attempts to circumvent the Service. Repeated refund abuse may result in the refusal of future refunds.
6. Contact
Questions about this policy? Contact us at support@payretrieve.online.